Refund & Cancellation Policy

1. How Payments Work

When a seeker books a session, payment is collected via Razorpay only after the mentor confirms the request. No amount is charged at the time of sending a booking request. Once the mentor confirms and payment is completed, a Google Meet link is generated and sent to both parties.

2. Cancellation by Seeker

If you wish to cancel a confirmed session, please contact us at least 12 hours before the scheduled time. Cancellations made with sufficient notice may be eligible for a refund or session credit at our discretion. Cancellations made less than 12 hours before the session are generally not eligible for a refund.

3. Cancellation by Mentor

If a mentor cancels or does not show up for a confirmed session, you are entitled to a full refund to your original payment method. Please report a mentor no-show within 24 hours by emailing us with your booking details.

4. When We Will Issue a Refund

Refunds will be issued in the following cases:

• Mentor cancelled or did not attend the confirmed session.
• Money debited but session not confirmed: if your payment was deducted but the booking was not confirmed within 24 hours.
• Duplicate payment: if you were charged more than once for the same booking due to a technical error.
• Session cancelled with 12+ hours notice by the seeker, subject to review.

5. What Is Not Eligible for Refund

• Sessions cancelled by the seeker with less than 12 hours notice.
• Sessions where the seeker did not join the Google Meet at the scheduled time.
• Dissatisfaction with the session content. Quality concerns should be raised via our review system.
• Account suspension or termination due to violation of our Terms & Conditions.

6. How to Request a Refund

Email support@sitwithsenior.sakshamyuva.com within 7 days of the session with your registered email, booking ID, payment ID, amount, and reason. We will review and respond within 3 business days.

7. Refund Timeline

Approved refunds are processed to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or card issuer.

8. Contact

For any payment or refund query, contact us at support@sitwithsenior.sakshamyuva.com or call +91 79057 17746.